November 27, 2011
Delta Air Lines Adds Bag Tracking on Smart Phone App
In the early Internet days, circa 1996, one of the most impressive features and success story was FedEx's website that allowed customers to track their packages. Now Delta Air Lines is offering an app that allows you to check on your bag. Seattle PI reports.
Once you enter your bag’s code (with the iPhone you can scan it) you are able to watch it board your plane and find out what carousel it will show up on after you land. Or you might also be able to watch as it goes to Hawaii as you fly to Ohio. Even though that would be a negative experience overall, at least, it allows you to plan ahead of time. You won’t have to stand at baggage claim for an hour waiting for your bag, just to find out that it did not make it. You can go straight from your flight to a customer service representative.
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