June 16, 2011
Hospitals Embrace Text Messaging of Emergency Room Wait Times
Now here's a really great use for text messaging.
According to Miami-based healthcare technology company ER Texting, Inc., more hospitals are publicizing emergency room wait times through text messaging but for reasons that go beyond driving patient traffic.
Using ER Texting, patients can send a text message to a dedicated SMS short code (4ER411) and instantly receive a message in return which lists the emergency room wait times for participating hospitals in their area. The application enables patients to find hospitals with the shortest wait times using any mobile phone.
While the technology was originally marketed as a means to drive traffic to emergency rooms, hospital executives have discovered the added benefits of improved patient satisfaction and load balancing.
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