May 13, 2010
LucyPhone Listens to Hold Music So You Don’t Have To
The New York Times has written up the Lucy Phone, a service that listens to Hold Music so you don't have to.
Here’s how it works: Head to the Lucy Phone site and either search for name of the company you want to contact (LucyPhone has an extensive database), or enter any company’s toll-free number. Then give LucyPhone your own phone number.
LucyPhone calls you, and patches you through to the company. When you get put on hold hit ** — your phone will be disconnected but LucyPhone stays on the line. When the call is connected to a real human, LucyPhone calls you back.
I have a feeling telemarketers use a similar service so that their operators don't waste time waiting for someone to answer the phone. Sometimes I get a call, no one is on the other end but there is a strange sound. After I hang up. A telemarketer calls right back.
I can see where this type of service would be useful for me, when I call a company who puts me on hold, but when someone uses it to call me, I find it really offensive - if I get called back by telemarketer.
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