February 19, 2010
Telecom identifies staff responsible for 'f*** you' texts
According to 3 News and The NZ Herald, the New Zealand Telecom company in a PR nightmare has identified four workers in Manila who sent abusive text messages to at least 5 customers - including one to a woman which said "F*** you customer".
The communications company's fraud and technical teams worked with other service providers to track the messages, and confirm that the messages originated from employees of their outsource partner Manila Sitel.
The individuals involved have been suspended pending further investigation.
Telecom has contacted the customers who our records show received the texts to apologise, assist them and keep them updated on the investigation and its outcomes.
According to The National Business Review, "the messages were sent using a tool called eTXT; eTXT provides the ability to send a text message to a mobile from a PC anywhere around the world".
Previously:
-- More Telecom customers sent obscene texts
-- Telecom Rep sends "F*** you customer" text message to unhappy customer
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