February 17, 2010
Telecom rep sends "F*** you customer" text message to unhappy customer
Australian New Zealand Telecom company needs to work on it's people skills. According to stuff, a women who complained that her text messages were taking hours to arrive to her contacts, received a text message response saying "F*** you customer".
Wanganui's mayor took up the women's case himself case, which prompted a horrified and very apologetic Telecom to issue the following statement:
Telecom says it has been carrying out "an urgent and detailed investigation into a complaint that a customer received an abusive SMS text, allegedly from a Telecom customer service representative".
... The company says if the message was sent by a Telecom employee it would result in the individual being fired immediately, according to the statement.
Telecom places a great deal of importance on delivering the highest standards of customer service."
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