No lights? Send SMS complaint

Power supply company BSES Yamuna has launched a new service for East New Delhi residents: Consumers can just send an SMS for complaints regarding a supply outage or voltage fluctuations. And they will get feedback as soon as possible. The Times of India reports.

... The move comes at a time when the regulator is strongly contemplating making the discoms' call centres toll-free. Many consumers complained they were stuck on the phone for long durations to make any kind of complaints, and along with power supply problems, they often end up with hefty phone bills too. Another common complaint is that sometimes no one answers at the call centre.

Read full article. Image from the BBC.

emily | 8:41 PM | New SMS Services |
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