Clicktaell Case Study: Homeworker.ch

Clickatell's messaging services are used by more than 22,000 customers and 8,000 business customers across the globe. Below is a case study of how a Swiss based company used Clickatell to communicate with it's at-home work force and customers.

Homeworker.ch is the Swiss online market place for specialists working from home. Their platform offers translations, legal advice, export handling, security advice, computer support, advertising, marketing and sales support.

Thanks to customized profiles and interactive rating, Homeworker.ch offers a great deal of transparency when it comes to choosing a specialist. The different opportunities for interaction (such as specialist rating and messaging) facilitate the buying of advantageous business services and allow for a swift complementing of expertise.

The Situation

The specialists were often not able to respond in time as they do not spend all their time in front of the computer.

The Solution

By making use of Clickatell's HTTP API service, an alert system was set up allowing specialists to be contacted via SMS as soon as a query pertaining to them was submitted.

The Results

With the SMS service from Clickatell Homeworker.ch now has a faster response rate and more satisfied customers. In addition Homeworker.ch is now receiving more website traffic and better matches.

Throughout September, Textually will be promoting Clickatell through a series of editorial ads that will highlight some of their specific services tailored to governments, industry, retailers, social networks and individuals, helping them do business smarter and faster - not only controlling costs but driving more revenue too.

emily | 2:47 PM | Advertorials |
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