New phone features 'baffle users'

According to the BBC, the complexity of modern mobile phones is leaving users frustrated and angry, research suggests.

Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts.

Compiled by consultants MFormation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working.

Of those questioned, 95% said they would try more new services if the technology was easier to set up.

Read full article.

emily | 9:56 AM | Random Stats |
The Permanent Link to this page is: http://www.textually.org/textually/archives/2009/01/022393.htm