July 24, 2008
Easing Flight Delay Frustrations with SMS
Frustration among airline passengers at flight delays and missing luggage could be eased by updates being sent to their mobile phones, according to aviation technology researchers. News.scotsman.com reports
"Text messages could keep travellers abreast of disruption and alert them to mislaid bags, saving needless waiting at baggage carousels.
A report by SITA, How Mobile Technology Will Enhance Passenger Travel, stated: "Surveys indicate passengers are highly concerned about delays and cancellations, but particularly in times of disruption it has been difficult to get accurate information to passengers quickly. "Rapid dissemination of information via mobile devices can reduce frustration."
The report said that passengers could also be alerted as soon as their baggage failed to be loaded or transferred, thus "saving unnecessary waiting at the destination carousel and allowing instant initiation of the reclaim process".
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