Voice mail re-emerges with a new relevance as text or e-mail

With the rise of e-mail and instant text messaging, the communications workhorse of the past 30 years - voice mail - is finding itself increasingly unloved and avoided. The San Francisco Chronicle reports.

"But new speech-recognition and transcription services are laying the foundation for a revival of voice mail, helping it become as immediate, manageable and storable as its text counterparts.

Companies like SpinVox, SimulScribe and CallWave are connecting traditional voice mail in-boxes to back-end servers that analyze and transcribe messages before returning them to users within minutes in the form of text messages or e-mails.

... Now, users can avoid the tedious process of dialing into a voice mail in-box, entering a pass code and listening through long-winded messages. And they can forget about taking notes, remembering phone numbers or storing the message for later use."

emily | 11:48 AM | New SMS Services |
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