Cellphone users complain about 'function fatigue'

Function fatigue" was the No. 1 complaint of mobile phone users, according to the survey of 15,000 consumers in 37 countries. It was conducted in late 2006 and was partially funded by Palm, a maker of mobile devices. USA Today reports.

"There are too many product features that consumers don't use, or don't know how to use, and it frustrates them," says Dave Murray, FAME director.

... Consumers say they are overwhelmed by their phones, at least in part, because retailers do a lousy job of explaining things.

emily | 9:15 AM | SMS Studies & Research |
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