January 28, 2007
Cell phone liquid-damage indicators not always accurate
This is something I didn't know. Cell phone makers began installing liquid-damage indicators inside phones several years ago to give retailers a quick way to check for water damage. Once the disks change color, most wireless companies won't honor their one-year repair warranties.
But The Boston Globe reports that "consumers with relatively new cell phones -- in one case a phone right out of the box -- say sensors inside the devices appear to be incorrectly registering water damage, voiding the warranties.
The consumers all insist they haven't dropped their phones in water or left them out in the rain, yet the tiny liquid-damage indicators inside their phones have changed color, indicating damage.
Independent phone retailers and repair people say a phone doesn't have to be dropped in a toilet or a sink to sustain water damage. They say liquid-damage indicators may also change color if exposed to sweat, steam , extreme humidity, or condensation resulting from an abrupt change in temperature.
"It doesn't take much to get these things to change colors," said Chip Braeutigan , service manager at Cell Teks in San Antonio, which repairs damaged cell phones."
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