Korean Phones Lead in U.S. Customer Satisfaction

Korean mobile phones have topped a U.S. consumer satisfaction survey in design, function and durability. The annual J.D. Power and Associates survey announced Thursday saw LG Electronics come first overall and Samsung Electronics third.

The study measured the satisfaction of some 17,000 customers who owned their handset for more than two years in five categories: design, operation, features, durability, and battery function.

The world’s largest and second-largest mobile phone makers Nokia and Motorola lagged behind, gaining only a mediocre 91 and 96 points, below the average mark of 97.

Who came in second? The article doesn't say

emily | 3:09 PM | SMS Studies & Research |
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