October 2, 2005
Dial 411 for Bankruptcy?
For some IT managers, mobile phone charges have become a major cost center, ranking second or third behind long distance phone charges, according to TechWeb.
"Chief among these charges is the cost of calling 411. One telecom manager at a Fortune 500 company has gone as far as to ban 411 calls from mobile phones after discovering that the company was spending $5,300 per month alone on directory assistance calls.
The best way to do something about those sorts of charges, he says, is to establish a telecom certification group responsible for tracking phone charges and expenses. Every mobile phone should be tied to a user with an individual employee ID number, location, and department. That way IT can establish direct accountability to charge back mobile costs to their rightful owners."
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