November 1, 2004
Voicemail message is getting lost
Anyone in their 30s can remember when voicemail was as much of a novelty as push-button phones. But to younger folk, leaving a voice message is just passé. A technology that a generation is simply not using, reports the BBC.
"Research by voicemail service firm mobeon has revealed a huge age-related gap in who is prepared to put up with it.
"Younger people do not use voicemail," says Anthony Beswick from Mobeon Labs. "They tend to SMS and IM each other."
The reason for this is the changing types of communication that people have got used to. "If you look at the younger generation, they have grown up in a world where information is real time," he says.
This means they have no patience with a system that demands they leave a message for someone in the hope that they will pick it up at some point in the future or that makes them call another number to find out who has been trying to contact them.
Many firms are starting to find ways around these problems. Spinvox has set up a service that turns voiced messages into text messages that are then sent to your phone."
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