November 27, 2003

Salesmen in Japan using Videophones to accelerate sales

IAWood for TheFeature.com reports on the FT's latest IT report, published yesterday, and highlights for non FT subscribers, a story on salesmen in Japan using videophones to accelerate sales.

Since August, a US insurance company, AFLAC, has provided their Japanese agents with video phones to conduct interviews of clients requesting a life insurance policy. The interview is then conducted via the mobile video link with a qualified underwriter in the group's Tokyo headquarters, whose job is to confirm the applicant's identity and the state of their health.

Thus rendering unnecessary what was done before for each case, sending someone from Tokyo to conduct the interview in person.